Privacy Policy

Last updated: 07 December 2025

This Privacy Policy (the “Policy”) describes how KitchenProf SIA (the “Company”, “we”) processes personal data of individuals when they use the website www.kitchenprof.lv (the “Website”).

We comply with the requirements of Regulation (EU) 2016/679 (GDPR) and applicable laws of the Republic of Latvia in the field of personal data protection.

By using the Website and providing your data to us, you acknowledge that you have read this Policy.

The controller of your personal data is:

• Company Name: KitchenProf SIA
• Registered Address: Pionieru iela 84–5, Jaunolaine, Olaines nov., LV-2127
• Contact Email: order@kitchenprof.lv

You can use these contact details for any questions about how we process personal data.

We process only the data that is necessary for the operation of the Website, handling enquiries and running our business.

3.1. Data you provide voluntarily
When you fill in forms on the Website (for example, to request a quote, request a call back, “Contact us” forms), or when you contact us by e-mail, via messengers or by phone, you may provide:

• your name and/or contact person’s name;
• company name;
• phone number;
• e-mail address;
• information about the products you are interested in and the volume of the order;
• a description of your request or comments;
• any other data that you decide to include in your message.

3.2. Data collected automatically
When you visit the Website, we may automatically receive the following information:

• data about your device and browser (type, version, operating system);
• date and time of visit, pages viewed;
• interface language;
• approximate location (country/city);
• referrer (the site from which you came to the Website).

Some of this data is collected using cookies and the Google Analytics 4 (GA4) service.

We process your personal data only for the purposes listed below and only to the extent necessary for these purposes:

1. Communication and handling enquiries
We use your contact details and information in your message to reply to your enquiries, prepare and send offers, clarify order details and stay in touch with you.

• Legal bases: Art. 6(1)(b) GDPR (performance of a contract or steps prior to entering into a contract) and Art. 6(1)(f) GDPR (our legitimate interest in effective communication with customers).

2. Conclusion and performance of contracts; legal obligations
We process data needed to sign and perform contracts, arrange deliveries, issue invoices and maintain accounting and tax records.

• Legal bases: Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(c) GDPR (compliance with legal obligations, including accounting and tax rules).

3. Website operation and improvement (cookies and analytics)
We process technical data and use cookies and Google Analytics 4 to ensure the proper functioning of the Website, understand how it is used and improve its content and structure.

• Legal bases: Art. 6(1)(a) GDPR (your consent for non-essential cookies and analytics, where required) and Art. 6(1)(f) GDPR (our legitimate interest in running and improving the Website).

4. Security and protection of our rights
We may process data to prevent abuse, investigate incidents, protect our IT systems and handle potential disputes or legal claims.

• Legal basis: Art. 6(1)(f) GDPR (our legitimate interest in protecting our business, systems and legal rights).

We use cookies and Google Analytics 4 to keep the Website running properly and to understand how it is used.

Cookies are small text files stored on your device. Some cookies are necessary for the Website to work. Others help us get statistics (for example, which pages are visited, where visitors come from, how long they stay).

Google Analytics 4 is provided by Google Ireland Limited. It uses cookies and similar technologies to generate aggregated reports about Website traffic and usage. We see only statistics and do not use Google Analytics to identify individual users.

You can control cookies in your browser settings (block or delete them). If the Website uses a cookie banner, you can change your preferences there as well. Disabling necessary cookies may affect how the Website works.

We do not sell your personal data. We may share it only with:

• service providers who help us operate the Website and our business (for example, hosting providers, IT support, analytics providers like Google Analytics);
• public authorities if we are legally required to do so (for example, tax or law enforcement authorities).

Service providers may process data only according to our instructions and must ensure appropriate confidentiality and security.

Some service providers (including Google) may be located in countries outside the EU/EEA or use data centres in such countries.

In these cases, we ensure that appropriate safeguards are in place as required by GDPR, for example standard contractual clauses approved by the European Commission or other lawful transfer mechanisms.

We keep personal data only for as long as it is needed for the purposes described in this Policy or as required by law.

In general:

• enquiry and communication data is kept for up to 3 years after our last contact, unless we need it longer (for example, in case of potential claims);
• contract and accounting data is kept for the period required by Latvian accounting and tax laws (usually at least 5–10 years);
• Google Analytics data is stored according to the settings in the analytics system (for example, about 14–26 months, or another period we configure).

After these periods expire, data is deleted or anonymised.

Under GDPR, if you are in the EU/EEA, you have the following rights regarding your personal data:

• Access: to know whether we process your data and to receive a copy.
• Rectification: to ask us to correct inaccurate or incomplete data.
• Erasure: in certain cases, to ask us to delete your data (“right to be forgotten”).
• Restriction: to ask us to temporarily limit processing in certain situations.
• Portability: in cases provided by law, to receive your data in a structured, commonly used and machine-readable format and/or to have it transmitted to another controller.
• Objection: to object to processing based on our legitimate interests (including for marketing).
• Withdrawal of consent: where processing is based on your consent (for example, certain cookies), you can withdraw it at any time.

You also have the right to lodge a complaint with a data protection authority. In Latvia, this is the Data State Inspectorate (Datu valsts inspekcija).

To exercise your rights, please contact us at order@kitchenprof.lv

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration. This includes limiting access to data, using secure connections (such as HTTPS) and regularly updating and monitoring our systems.

However, no method of transmission over the internet is completely secure. We take reasonable steps to protect your data but cannot guarantee absolute security.

The Website may contain links to websites or services of third parties (for example, communication platforms or social networks). We do not control these websites and are not responsible for their content or privacy practices.

We recommend that you read the privacy policy of each third-party website you visit.

We may update this Privacy Policy from time to time. The latest version is always available on the Website, and the date of the last update is shown at the top.

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us:

KitchenProf SIA
Email: order@kitchenprof.lv
Address: Aizputes iela 1 k-1, Rīga, LV-1046, Latvia

This Privacy Policy is written in English for the convenience of international users. In case of any discrepancies, the Russian version shall prevail.